After placing your order, you will get the order confirmation by email. To save nature, we don’t ship a printed order confirmation with your items.
You can choose from Finnish bank e-payments, or credit / debit card.
Finnish bank e-payments: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken, S-Pankki.
Credit and debit card payments: Visa, Visa Electron, Business Eurocard & Mastercard.
The payments are operated safely through net bank related payment transfer services Checkout Finland Oy (VAT number FI21966066, Hämeenkatu 6B, 33100 Tampere).
Orders will be delivered in Finland within 7 working days (often faster).
Delivery to other countries takes up to 15 working days.
The delivery time for made-to-order products is 1-3 weeks in Finland and 3-5 weeks to other countries.
WAYS OF DELIVERY AND SHIPPING COSTS
We ship to Finland (not Aland) and other EU countries. In case you’d like to order to a country outside EU, please contact firstname.lastname@example.org
Delivery cost is 3,90€ or 5,90€, depending on the total weight of your items. Orders over 100€ are delivered without shipping costs.
Light items are for example: Aivi small towel, Nuvvus pillow case, HEMPEA baby pillow case, and HEMPEA baby light towel.
Delivery cost is 6,90€ for small products and 14,90€ for all the other products. Orders over 250€ are delivered without shipping costs.
RETURNS AND EXCHANGES
We hope you love your HEMPEA products! In case you still would like to return or exchange your product, you have the right to do that within 14 days after receiving your order.
Gift cards and custom-made orders are non-returnable.
Your item must be unused and in the same condition as you received it.
Please contact email@example.com before making the return or exchange. Please note, that you will be responsible for paying for your own shipping costs for returning the item(s). You are also responsible for costs, if the item is damaged or lost during shipment.
Please attach the following information to your return:
Your phone number
Bank account number
Kaarnikkapolku 4, 99800 Ivalo, Finland
Once your return is received and inspected, we will make the refund on your bank account.
High quality of the products is very important to us. We manufacture and check each item carefully. In case you notice a defect in your product, please contact firstname.lastname@example.org. Replacing and returning of defect items are free of charge (without shipping costs).